Return and refund policy

Return and Refund Policy

Last updated: September 4, 2026

No charge for medication without a prescription. If a licensed provider determines that treatment is not appropriate and no medication is prescribed, you will not be charged for medication. If a medication charge was captured in error, contact us so it can be reviewed and reversed.

Prescription medications

For safety and regulatory reasons, prescription medications generally cannot be returned, reused, or resold after they have been dispensed or shipped. Do not mail medication back unless MedicLab or the dispensing pharmacy gives you written instructions.

Cancellation before dispensing

Contact hello@mediclab.us as soon as possible. A request is not confirmed until you receive written confirmation. Once a prescription has entered pharmacy preparation or has been dispensed, cancellation or refund may no longer be available.

Subscriptions and prepaid plans

Cancellation stops future renewals when received before the next billing date. It does not retroactively refund a charge already billed. A three- or six-month prepaid plan remains paid through its current term unless a specific written offer presented before purchase states otherwise. See the Subscription & Auto-Refill Terms.

Damaged, incorrect, or temperature-affected shipments

If an injectable medication arrives warm, inadequately refrigerated, damaged, incorrect, or with unclear storage conditions, do not use it until the dispensing pharmacy or care team confirms what to do. Contact us immediately with your order number and photos of the package, label, medication, and temperature indicator if supplied. Resolution may include pharmacy review, replacement, or refund as appropriate.

Promotional refund offers

An outcome-based or promotional refund offer applies only when its complete written terms—including eligibility, required actions, exclusions, claim deadline, and the amounts covered—are shown to you before purchase and incorporated into your order confirmation. General advertising does not create additional refund rights beyond those written terms.

Approved refunds

Approved refunds are sent to the original payment method, generally within 10 business days. Your bank may require additional processing time. If more than 15 business days have passed after written approval, contact us.

Contact

hello@mediclab.us
+1 757 906 1702
8 The Green STE A, Dover, DE 19901, United States