FAQs
Answers to the questions patients ask most. If you cannot find what you need, email hello@mediclab.us.
Start the assessmentGetting started
How does MedicLab work?
You complete an online health assessment. A licensed U.S. provider reviews it and determines whether treatment is clinically appropriate for you. If a prescription is issued, your medication is dispensed by an independent licensed pharmacy and shipped to you.
Am I guaranteed a prescription?
No. Completing the assessment does not guarantee a prescription. A licensed provider decides whether treatment is appropriate, and may decline or recommend an alternative.
Do I need an appointment or video call?
Usually not. Most reviews are completed from the information in your intake. A provider may follow up by message if more detail is needed.
Which states do you serve?
Licensed providers are available across the United States. Availability of specific services may vary by state licensure and regulation, and is confirmed during intake.
About the medication
What does “compounded” mean?
A compounded medication is prepared by a state-licensed compounding pharmacy in response to a prescription written for one specific patient. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness, or quality before marketing.
Who compounds and dispenses my medication?
MedicLab is a telehealth platform. MedicLab does not manufacture, compound, or dispense medication. An independent state-licensed U.S. compounding pharmacy prepares and dispenses it, and that pharmacy is identified by name on your medication label and on the paperwork included with your order.
How does a GLP-1 medication work?
GLP-1 receptor agonists act on receptors involved in appetite regulation and slow gastric emptying, which may reduce hunger and increase the feeling of fullness after eating. Your provider will discuss what to expect in your individual situation.
Injection or oral tablet?
Both routes are available. Injections are taken weekly; oral tablets are taken daily and are needle-free. Your provider recommends the option appropriate for you.
What dose will I be prescribed?
Your provider sets your starting dose and any titration schedule based on your health history and how you tolerate treatment.
How should I store my medication?
Injections are refrigerated at 36–46°F and protected from light. Oral tablets are stored at room temperature, away from moisture. Follow the instructions supplied with your order.
Safety
What are the common side effects?
Side effects are commonly gastrointestinal, including nausea, constipation, diarrhea, and reduced appetite. Contact your provider about any side effect that concerns you.
What should I tell my provider before starting?
Share your full medical history and every medication and supplement you take. Tell your provider about any history of pancreatitis or gallbladder disease, and about any personal or family history of medullary thyroid carcinoma or MEN2.
What if I have a severe reaction?
For any severe reaction or medical emergency, call 911 or go to the nearest emergency room.
Orders, billing and cancellation
How much does shipping cost?
Shipping is free and discreet on every plan.
How is my order packaged?
Discreetly, with no medical branding on the outside. Injectable medication ships with appropriate cold-chain packaging.
Do you accept HSA or FSA?
Yes, our plans are HSA and FSA eligible.
When am I billed, and how do I cancel?
Your billing date and amount are shown at checkout, and plans renew until you cancel. Email hello@mediclab.us before your next billing date. See our Subscription & Auto-Refill Terms.
What if I am not approved?
If a provider determines treatment is not appropriate, you are not charged for medication.
Can I get a refund?
Refunds follow our Refund Policy. For safety reasons, dispensed prescription medication is generally non-returnable. Contact us and we will help.
Privacy and support
Is my health information private?
Your information is handled in line with our Notice of Privacy Practices and Privacy Policy.
How do I reach my care team?
Message your care team through your patient portal, or contact hello@mediclab.us or +1 757 906 1702.
Our pharmacy and provider partners
Which pharmacies dispense MedicLab prescriptions?
- Belmar Pharmacy — 800-525-9473
- Strive Pharmacy — 855-405-5993
- Epiq Scripts — 833-654-3553
- Casa Pharma Rx — 877-937-6868
- The Pharmacy Hub — 888-958-1382
- Foothills Pharmacy — 480-496-4444
Who are the prescribing providers?
- Dr. Hiren Kumar Italia, MD (NPI: 1487815387)
- Dr. David Mansour, DO (NPI: 1689164949)
- Dr. Ana Lisa Carr, MD (NPI: 1689841744)
- Dr. Kelly Tenbrink, MD (NPI: 1346482684)
Hair, muscle, and long-term treatment
Can GLP-1 treatment cause hair loss?
Hair loss has been reported in clinical trials. Rapid weight loss, reduced protein or micronutrient intake, hormonal changes, and possibly the medication may contribute. Tell your provider about shedding or thinning so they can assess your nutrition, other possible causes, and whether your plan should change. Supplements or added vitamins are not guaranteed to prevent hair loss.
Will I lose muscle?
Some lean-mass loss can occur during substantial weight loss, with or without medication. Lean mass is not the same as skeletal muscle. Your provider can help you plan adequate nutrition and protein, appropriate resistance exercise, and monitoring based on your health. No program can guarantee that muscle loss will not occur.
Will I regain weight if I stop?
Regain can occur after GLP-1 treatment stops, and clinical withdrawal studies show substantial average regain for many participants. Individual results vary. Discuss maintenance, dose changes, or discontinuation with your provider rather than stopping without a plan.
Product, approval, and payment transparency
Is compounded medication the same as Wegovy or Zepbound?
No. A compounded medication is not an FDA-approved generic and is not reviewed by the FDA for safety, effectiveness, or quality before marketing. The exact pharmacy, formulation, concentration, dose, additives, storage instructions, and beyond-use date appear in your prescription or dispensing documents and on the medication label.
When is my card charged?
MedicLab may show advertised starting or monthly-equivalent prices. After clinical review, the exact prescribed plan, total due today, billing schedule, and renewal terms are presented before a medication charge is finalized. If no medication is prescribed, no medication charge is owed.
What does canceling do?
Cancellation stops future renewals when received before the next billing date. It does not automatically refund a charge already billed or unused time in a prepaid term. Any separate written promotional terms shown before purchase will control.
What if my injectable medication arrives warm?
Do not use an injectable that arrives warm, inadequately refrigerated, damaged, or with unclear storage conditions until the dispensing pharmacy or care team confirms what to do. Contact us immediately with photos of the package, label, medication, and temperature indicator if supplied.
MedicLab provides a telehealth access platform. Medical care is provided by independent licensed providers, and prescriptions are issued at their discretion. Compounded medications are prepared by a licensed pharmacy and are not FDA-approved or reviewed by the FDA for safety, effectiveness, or quality. This page is general information, not medical advice. Individual results vary. In an emergency, call 911.