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Frequently Asked Questions
How long does it take to process an order?
Orders are usually processed within 1–2 business days. You’ll receive a confirmation email once your order is fully prepared and ready to ship.
Do you ship internationally?
No. MedicLab currently supports patients and pharmacy fulfillment within the United States only.
Prescription treatments can only be provided where licensed providers and pharmacy partners are authorized to operate. Availability may vary by state, medication type, and clinical eligibility.
What is your return policy?
We accept returns within 14 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached for a full refund.
Who prepares and ships my medication?
If your prescription is approved by a licensed provider, your medication is prepared, compounded, dispensed, and shipped by licensed pharmacy partners in the United States.
MedicLab does not manufacture, store, dispense, or ship prescription medications directly. Our role is to support the telehealth process, patient onboarding, order coordination, and communication between you, the provider, and the pharmacy.
Once your prescription is approved, the licensed pharmacy reviews the order, prepares the medication when appropriate, and ships it directly to your address. Tracking information will be provided once your order ships.
Please note: compounded medications are prepared by licensed pharmacies when permitted by law and prescribed by a licensed provider. They are not FDA-approved and are only provided when medically appropriate.